Delfi Status

All Systems Operational

About This Site

Welcome to the status page for SLB Services

Digital Portal Operational

Developer Portal Operational

Data Science Operational

Domain Profiles on Delfi Operational

Subsurface on Delfi Operational

FDPlan Operational

Omega Operational

On Demand Reservoir Simulation Operational

Opportunity Assessor Operational

RE-Workspace Operational

Drilling on Delfi Operational

DrillOps Operational

DrillPlan Operational

Production on Delfi Operational

Facility Planner Operational

ProdOps Operational

Emission Management Operational

Cameron Operational

Customer Support Portal Operational

Supplier Documents Management Operational

Supplier Portal (SUS) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Essential maintenance on TGX License Servers May 8, 2024 23:30 - May 9, 2024 00:00 UTC

Upcoming scheduled maintenance notice

We will be performing an essential maintenance for TGX license servers which will result in a small window of downtime (15-30 minutes) within maintenance window.

When will this be done:
Start: Wednesday 8th May 6:30 PM (CST), 11:30 PM (UTC)
End: Wednesday 8th May 7:00 PM (CST), 12:00 AM (UTC- 9th May)

What will be impacted:
- Existing TGX sessions will be impacted for 15-30mins, but users will not loose any ongoing work
- Users can use RDP during this time to access their ongoing work.

Why this is needed:
This is required to avoid any TGX license errors for the users.

User Actions:
• User can save their work and close the sessions during maintenance window OR
• Users can shift to RDP during the maintenance window OR
• Users can reconnect after 30mins after the maintenance window is completed to continue their work.

- All other workflows inside Portal and Delfi applications will be unimpacted

Please use SLB Support Assistant on Delfi Portal or contact our Customer Care Center at https://www.customercarecenter.slb.com if you need any support.

We apologize for any inconvenience this might cause and thank you for your patience.
Posted on May 07, 2024 - 20:18 UTC

Past Incidents

May 8, 2024

No incidents reported today.

May 7, 2024

No incidents reported.

May 6, 2024

Incident#4478098 - Delfi Portal Authentication service performance degradation

Resolved - Our technical teams have resolved the incident impacting the Delfi portal authentication service. A Root Cause Analysis will be conducted and appropriate actions taken to prevent a similar event incident in the future.

We apologize for any disruption caused.
May 6, 13:05 UTC

Update - Our technical teams have taken corrective action and services have been restored for federated users. We will continue to monitor to ensure the service remains stable.

A further status update will be provided by 2024-05-06 17:30 UTC.
We apologize for any disruption caused.
May 6, 12:29 UTC

Update - Our technical teams have taken corrective action and services have been restored for federated users.
We will continue to monitor to ensure the service remains stable.

A further status update will be provided by 2024-05-06 12:30 UTC.
We apologize for any disruption caused.
May 6, 07:35 UTC

Update - Our technical teams have taken corrective action and services have been restored for federated users.
We will continue to monitor to ensure the service remains stable.

A further status update will be provided by 2024-05-06 07:30 UTC.
We apologize for any disruption caused.
May 6, 03:18 UTC

Update - Our technical teams have taken corrective action and services have been restored for federated users.
We will continue to monitor to ensure the service remains stable.

A further status update will be provided by 2024-05-06 03:30 UTC.
We apologize for any disruption caused.
May 5, 23:39 UTC

Update - Our technical teams have taken corrective action and services have been restored for federated users.
We will continue to monitor to ensure the service remains stable.

A further status update will be provided by 2024-05-05 23:30 UTC. We apologize for any disruption caused.
May 5, 22:38 UTC

Monitoring - Our technical teams have taken corrective action and services have been restored for federated users.
We will continue to monitor to ensure the service remains stable.

A further status update will be provided by 2024-05-05 22:30 UTC. We apologize for any disruption caused.
May 5, 21:38 UTC

Update - At this time our technical teams are working to restore services as soon as possible.
We will provide another status update by 2024-05-05 22:00 UTC
We apologize for any disruption caused.
May 5, 21:07 UTC

Identified - Our technical teams have identified the cause of the issue impacting Delfi portal authentication services and are currently working to restore normal levels of service as soon as possible.
We will provide another status update will be provided by 2024-05-05 21:00 UTC
We apologize for any disruption caused.
May 5, 20:07 UTC

Investigating - We are currently investigating an issue that is impacting the performance of Delfi portal authentication service for some of our clients.
Our technical teams are evaluating the extent of this issue and working towards restoring normal levels of service as soon as possible.
A further status update will be provided by Sunday, 2024-05-05 21:00 UTC
We apologize for any disruption caused.
May 5, 19:13 UTC

May 5, 2024

May 4, 2024

No incidents reported.

May 3, 2024

No incidents reported.

May 2, 2024

No incidents reported.

May 1, 2024

No incidents reported.

Apr 30, 2024

No incidents reported.

Apr 29, 2024

No incidents reported.

Apr 28, 2024

No incidents reported.

Apr 27, 2024

Essential maintenance on TGX License Servers

Completed - The scheduled maintenance has been completed.
Apr 27, 19:45 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 19:00 UTC

Scheduled - Upcoming scheduled maintenance notice

We will be performing an essential maintenance for TGX license servers which will result in a small window of downtime (15-30 minutes) within maintenance window.

When will this be done:
Start: Saturday 27th April 2:00 PM (CST), 07:00 PM (UTC)
End: Saturday 27th April 2:45 PM (CST), 07:45 PM (UTC)

What will be impacted:
- Existing TGX sessions will be impacted for 15-30 minutes, but users will not loose any ongoing work
- Users can use RDP during this time to access their ongoing work.

Why this is needed:
This is required to avoid any TGX license errors for the users

User Actions:
-User can save their work and close the sessions OR
-Users can shift to RDP during the maintenance window OR
-Users can reconnect after 45 minutes after the maintenance window is completed to continue their work

- All other workflows inside Portal and Delfi applications will be unimpacted

Please use SLB Support Assistant on Delfi Portal or contact our Customer Care Center at https://www.customercarecenter.slb.com if you need any support.

We apologize for any inconvenience this might cause and thank you for your patience.
Apr 26, 19:50 UTC

Apr 26, 2024

No incidents reported.

Apr 25, 2024

Essential maintenance on TGX License Servers

Completed - The scheduled maintenance has been completed.
Apr 25, 22:30 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 22:00 UTC

Update - Upcoming scheduled maintenance notice

We will be performing essential maintenance for TGX license servers shortly, which will result in a small window of downtime (15-30minutes) within maintenance window.

When will this be done:
Start: Thursday 25th April 5:00 PM (CST), 10:00 PM (UTC)
End: Thursday 25th April 5:30 PM (CST), 10:30 PM (UTC)

What will be impacted:
- Existing TGX sessions will be impacted for 15-30mins, but users will not loose any ongoing work
- Users can use RDP during this time to access their ongoing work.

Why this is needed:
This is required to mitigate any TGX license errors for the users

User Actions:
• User can save their work and close the sessions before the maintenance window OR
• Users can shift to RDP during the maintenance window OR
• Users can reconnect after 30mins after the maintenance window is completed to continue their work

- All other workflows inside Portal and Delfi applications will be unimpacted

Please use SLB Support Assistant on Delfi Portal or contact our Customer Care Center at
https://www.customercarecenter.slb.com if you need any support.

We apologize for any inconvenience this might cause and thank you for your patience.
Apr 25, 21:32 UTC

Scheduled - Upcoming scheduled maintenance notice

We will be performing essential maintenance for TGX license servers shortly, which will result in a small window of downtime (15-30minutes) within maintenance window.

When will this be done:
Start: Thursday 25th April 5:00 PM (CST), 10:00 PM (UTC)
End: Thursday 25th April 5:30 PM (CST), 10:30 PM (UTC)

What will be impacted:
- Existing TGX sessions will be impacted for 15-30mins, but users will not loose any ongoing work
- Users can use RDP during this time to access their ongoing work.

Why this is needed:
This is required to mitigate any TGX license errors for the users

User Actions:
• User can save their work and close the sessions before the maintenance window OR
• Users can shift to RDP during the maintenance window OR
• Users can reconnect after 30mins after the maintenance window is completed to continue their work

- All other workflows inside Portal and Delfi applications will be unimpacted

Please use SLB Support Assistant on Delfi Portal or contact our Customer Care Center at
https://www.customercarecenter.slb.com if you need any support.

We apologize for any inconvenience this might cause and thank you for your patience.
Apr 25, 21:20 UTC

Apr 24, 2024

Essential maintenance on consumption dashboard components

Completed - The scheduled maintenance has been completed.
Apr 24, 22:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 UTC

Scheduled - We will be performing essential maintenance on consumption dashboard components, which will result in a small window of downtime (3-5 minutes) with maintenance window.

Start: Wednesday 24th April 4:00 PM (CST), 9:00 PM (UTC)
End: Wednesday 24th April 5:00 PM (CST), 10:00 PM (UTC)

- Impacts the consumption dashboards within Portal
- All other workflows inside Portal and Delfi applications will be unimpacted

Please use SLB Support Assistant on Delfi Portal or contact our Customer Care Center at https://www.customercarecenter.slb.com
We apologize for any inconvenience this might cause and thank you for your patience.
Apr 24, 15:32 UTC

Domain Profiles performance degradation impacting TGX

Resolved - Our technical teams have resolved the incident impacting Domain Profiles. A Root Cause Analysis will be conducted and appropriate actions will be taken to prevent a similar incident in the future.

We apologize for any disruption caused.
Apr 24, 16:52 UTC

Monitoring - Our technical teams have taken corrective action and services have been restored for Domain Profiles.
We will continue to monitor to ensure the service remains stable.

A further status update will be provided by Wednesday, 2024-04-24 17:00 UTC. We apologize for any disruption caused.
Apr 24, 15:01 UTC

Update - Our technical teams have identified the cause of the issue impacting Domain Profiles and are currently working to restore normal levels of service as soon as possible.
We will provide another status update will be provided by Wednesday, 2024-04-24 15:00 UTC.
We apologize for any disruption caused.
Apr 24, 14:50 UTC

Identified - Our technical teams have identified the cause of the issue impacting Domain Profiles and are currently working to restore normal levels of service as soon as possible.
We will provide another status update will be provided by Wednesday, 2024-04-24 15:00 UTC.
We apologize for any disruption caused.
Apr 24, 14:45 UTC